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By the end of this course, you will be able to:

Understand how the ITIL4 service management framework has evolved to adopt modern technologies and ways of working

Recall the common language and the key concepts of ITIL

Gain an overall understanding of how to manage modern IT enabled services

Know how to use the ITIL 4 guidance to improve your work and the work of the organization.

By the end of this course, you will be able to:

Understand how to plan and build a service value stream to create, deliver, and support services

Know how relevant ITIL practices contribute to the creation, delivery and support across the service value system (SVS) and value streams

Know how to create, deliver and support services.

This course is perfect for IT professionals, managers, and team leaders who are responsible for managing stakeholder relationships and ensuring that services deliver maximum value. It is also highly beneficial for:

Customer Experience Managers

Service Managers

Business Relationship Managers

IT Consultants

Aspiring ITIL Experts

Whether you're new to ITIL or looking to deepen your knowledge, this course will provide the expertise you need to excel in your role.